FAQ

Bahasa Indonesia

Umum

Tidak, FLAVS hanya diundur ke tanggal 8-9 Agustus 2020.

FLAVS akan tetap diadakan di Istora Senayan, Jakarta.

Tim FLAVS sedang dalam tahap korespondensi dengan pihak manajemen artis yang sudah diumumkan dalam lineup mengenai kesediaan mereka untuk tetap tampil di FLAVS tanggal 8-9 Agustus 2020 mendatang.

Ya, pemegang tiket FLAVS dapat melakukan pengajuan pengembalian dana.

Ya; FLAVS Roadshow akan terus dijalankan di kota dan tanggal yang sudah diumumkan sebelumnya.

FAQ Pengembalian Dana Tiket

Kirimkan nomor order pembelian dan bukti pembayaraan (khusus bank transfer) Anda ke email : helpdesk@jfp.events dengan subject [REFUND_(NOMOR ORDER)].

Proses pengembalian dana membutuhkan waktu kurang-lebih 20 hari kerja.

Sejak data kami terima pada hari dan jam kerja.

Ya, kami akan mengirimkan notifikasi via email jika pengembalian dana sudah selesai.

Permintaan pengembalian dana kami terima paling lambat tanggal 20 Maret 2020 pukul 23:59.

Dana yang dikembalikan adalah total pembelian tiket dikurangi biaya administrasi dan jasa layanan.

English

General FAQ

No, FLAVS has just been postponed to 8-9 Agustus 2020.

FLAVS will still be held at Istora Senayan, Jakarta.

The FLAVS team are currently in the stage of corresponding with the management of all performers that have been previously announced regarding their readiness to perform at FLAVS on 8-9 August 2020.

Yes, FLAVS ticket holders are able to refund their previously bought ticket(s).

Ya, the FLAVS Roadshow will continue to be held in the cities and on the dates that have been announced.

Ticket Refund FAQ

Send an email with the subject [REFUND_(ORDER NUMBER)] along with your ticket payment receipt (for bank transfers) and order number to helpdesk@jfp.events.

The refund process will take approximately 20 working days.

Since we have succesfully received your email and data on working hours and days.

Yes, we will send you a notification via email when your refund process is complete.

The deadline for submitting refund applications is 20 March 2020 at 23:59.

The refunded amount will be the total cost of your previous ticket(s) purchase, minus the bank charges.